Claims Support Specialist

3 days ago

Brisbane, Queensland, Australia Suncorp Group Full time
Job Overview

We are seeking a skilled Claims Support Specialist to join our team in Brisbane CBD. As a key member of our Personal Injury Claims team, you will provide exceptional support to our customers and ensure seamless execution of business processes.

Job Description:

This is a full-time 12-month contract opportunity with Suncorp Group, offering a competitive salary package including a base salary of approximately $80,000 per annum, plus superannuation and other benefits.

Key Responsibilities:
  • Lodge Personal Injury claims accurately and efficiently
  • Investigate, gather and follow-up additional information to complete the lodgement for Claims
  • Validate claim details for lodgement and refer to business partners
  • Manage complex escalations from business partners
  • Manage Insurance phone queues effectively
Business Support Functions:
  • Prepare, proof and despatch outbound correspondence in support of claim lodgement and claim management
  • Manage the request, receipt and dispatch of claim information such as medical records
  • Schedule independent medical examinations and other medical appointments and prepare and dispatch required documentation
  • Undertake review and audit tasks as directed
  • Perform general business support tasks as directed by leader
Team Accountabilities:
  • Support and participate in a collaborative team environment
  • Maintain your own Enlighten data
  • Adhere to the Team and Suncorp values and behaviours
Requirements:
  • Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role
  • Change management – ability to recognise, understand and support need for change and anticipated impact on both the team and self
  • Communication Skills – ability to convey and explain information, coherently and confidently both oral and written
  • Computer Skills - Proficient keyboard skills and knowledge in Microsoft Office applications
  • Customer Service – committed to increasing customer experience and delivering high quality solutions within required timeframes
  • Decisiveness – ability to make effective decisions in a timely manner
  • Planning and organisation skills – establishing a process to complete tasks (either personal or for others) and allocating appropriate resources in achievement of same
  • Problem solving – ability to quickly grasp information and/or seek out information, break down problems and situations into simple lists of components, options or alternatives
Benefits:
  • Employee discounts and rewards – exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths
  • Study support – We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work
  • Parental Leave – All permanent employees who are primary carers are offered 20 weeks parental leave
  • Wellness – We offer a wide range of initiatives to promote our employees' health and financial wellbeing

At Suncorp Group, we value diversity and inclusion. Our commitment is to build an inclusive culture that respects and empowers everyone. We believe in investing in the skills and development of our people, and we're passionate about creating a workplace where everyone feels valued and supported.

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