Regional Hotel Front Desk Associate
2 weeks ago
We are seeking a dedicated and skilled Guest Service Agent to join our team. This is a rare opportunity to work at one of Victoria's most stunning regional properties.
This role involves providing exceptional guest service, handling check-ins and check-outs efficiently, and assisting with reservations and information on local attractions.
Key Responsibilities- Greet guests warmly and professionally, using their names whenever possible.
- Handle guest payments and cash floats accurately.
- Maintain a clean and welcoming front desk area.
- Assist with poolside service, including tidying lounges and serving drinks as needed.
- Communicate guest requests and issues to relevant departments promptly.
- Support seamless handovers across shifts to ensure continuity of service.
- You are passionate about hospitality and delivering exceptional guest experiences.
- You are professional, reliable, and an effective communicator.
- Front Office or reservations experience in hotels is an advantage.
- You are comfortable working a rotating roster including mornings, evenings, weekends, and public holidays.
- You have a positive, can-do attitude and enjoy working in a fast-paced environment.
We are a proudly Australian, family-owned hotel group with a growing portfolio of boutique properties across the country.
Our values include authenticity, connection, and excellence, and we offer a workplace culture that feels like home.
We provide ongoing training and career development opportunities, generous staff discounts, company-wide incentives, and recognition programs.
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