Front Desk Associate

2 weeks ago

Melbourne, Victoria, Australia beBeeReceptionist Full time $45,000 - $60,000

Job Title: Front Desk Associate

Job Description:

The Front Desk Associate is responsible for managing the reception area and phone system. This role requires strong customer service skills, effective communication, and attention to detail.

  • Manage the reception desk autonomously.
  • Provide administrative support to Partners/Office Manager.
  • Meet client service and administrative requirements.
Key Responsibilities:

Front Desk Associate duties include:

  • Direct incoming calls.
  • Greet clients professionally.
  • Diary management.
  • Client contact for meetings and appointments.
  • Incoming and outgoing mail management.
  • Document management, scanning and filing.
  • Preparation of client correspondence.
  • Maintain client relationship management system and electronic document management system.
Additional Responsibilities:

The Front Desk Associate will also be responsible for:

  • Maintaining presentation and supplies of reception, kitchen, and meeting areas.
  • Ensuring adequate stationery and supplies are available.
  • Taking on overflow in other areas and staff jobs as required.
  • Assisting with office administration duties as requested.
Required Skills and Qualifications:

To be successful as a Front Desk Associate, you will need:

  • Proven experience in a professional office environment.
  • Proven experience with a busy multi-line telephone system.
  • Proven typing ability.
  • Maturity and responsibility.
Desired Skills and Experience:

Preferred qualifications include:

  • Experience using accounting and business systems.
  • Knowledge of and/or experience using Xero, Dropbox, Adobe Sign, Workflow Management - Professional Services, and Tax Office Portal.
Working Hours:

The working hours for this role are 8 hours per day, Monday to Friday.

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