Retail Experience Specialist

5 days ago


Melbourne, Victoria, Australia GLUE STORE Full time

Company Overview

Glue Store is a dynamic retail environment that values memorable customer experiences. Our team is passionate about delivering exceptional service and creating a fun, creative atmosphere for customers.

Salary: AU$55,000 - AU$65,000 per annum (dependent on experience)

Job Description:

As a Retail Experience Specialist at Glue Store in the Melbourne CBD, your core mission is to provide outstanding customer experiences. You will be responsible for creating a welcoming environment, engaging with customers, and driving sales through effective communication and product knowledge.

Key Responsibilities:

  • Deliver exceptional customer service, ensuring every customer interaction is positive and memorable
  • Assist customers with queries, process sales, returns, and gift vouchers
  • Collaborate with Department Managers to achieve sales targets and promote products
  • Escalate customer complaints to management and resolve issues promptly
  • Contribute to a team environment that values teamwork, accountability, and continuous learning

Requirements:

To succeed in this role, you will have:

  • Previous retail experience, preferably in a fast-paced environment
  • An energetic and enthusiastic approach to work, with a focus on delivering exceptional customer experiences
  • Able to work effectively as part of a team, supporting colleagues to achieve sales targets
  • A willingness to learn and grow, with a passion for fashion and retail
  • A strong understanding of customer needs and preferences

Benefits:

  • 40% discount on Glue Store products and apparel from leading brands
  • Access to our Team Member Benefits program
  • Ongoing learning and development opportunities
  • Opportunities for career growth and advancement within the company

Culture:

At Glue Store, we value creativity, enthusiasm, and a willingness to learn. We are committed to creating a positive and inclusive work environment that supports the growth and development of our team members.



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