Retail Experience Specialist
5 days ago
Company Overview
Glue Store is a dynamic retail environment that values memorable customer experiences. Our team is passionate about delivering exceptional service and creating a fun, creative atmosphere for customers.
Salary: AU$55,000 - AU$65,000 per annum (dependent on experience)
Job Description:
As a Retail Experience Specialist at Glue Store in the Melbourne CBD, your core mission is to provide outstanding customer experiences. You will be responsible for creating a welcoming environment, engaging with customers, and driving sales through effective communication and product knowledge.
Key Responsibilities:
- Deliver exceptional customer service, ensuring every customer interaction is positive and memorable
- Assist customers with queries, process sales, returns, and gift vouchers
- Collaborate with Department Managers to achieve sales targets and promote products
- Escalate customer complaints to management and resolve issues promptly
- Contribute to a team environment that values teamwork, accountability, and continuous learning
Requirements:
To succeed in this role, you will have:
- Previous retail experience, preferably in a fast-paced environment
- An energetic and enthusiastic approach to work, with a focus on delivering exceptional customer experiences
- Able to work effectively as part of a team, supporting colleagues to achieve sales targets
- A willingness to learn and grow, with a passion for fashion and retail
- A strong understanding of customer needs and preferences
Benefits:
- 40% discount on Glue Store products and apparel from leading brands
- Access to our Team Member Benefits program
- Ongoing learning and development opportunities
- Opportunities for career growth and advancement within the company
Culture:
At Glue Store, we value creativity, enthusiasm, and a willingness to learn. We are committed to creating a positive and inclusive work environment that supports the growth and development of our team members.
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