Regional Operations Manager
1 month ago
dusk has over 130 stores across Australia and New Zealand, with plans to expand further. As a Senior Regional Manager, you will play a key role in the overall responsibility for the VIC/TAS states and several stores reporting directly to you.
This is an excellent opportunity to showcase your operational and sales-focused expertise in a national retail environment. Your primary objective will be to ensure a Perfect Customer Experience is delivered by managing all sales and service activities throughout the region. You will provide leadership and training to the team in areas of sales, key performance indicators, expense, shrinkage control, and profit contribution for the allocated state.
Key Responsibilities:- Delivering Perfect Customer Service: Ensure that both you and your team demonstrate that 'It's about the Customer, always' to both internal and external customers.
- Achieve Sales Targets: Strive to meet and exceed set sales targets within your designated state.
- Maximise Sales from Key Merchandising Areas: Ensure that sales from key merchandising areas are maximised.
- Budgeted Expenses and State Profit Contribution: Ensure that budgeted expenses and state profit contribution are achieved.
- Store Roster Management: Ensure that you are fully aware of and responsible for the management of the store roster for the stores within the area.
- Asset Protection: Ensure that both you and your team understand and entirely comply with all asset protection policies and procedures.
- Team Leadership: Align, lead, empower, and support team members by providing direction, setting clear expectations, encouraging, and providing feedback and recognition to teams and individuals.
- Recruitment and Selection: Partner with Area Managers to effectively recruit and select Team Members for your state.
- Performance Management: Ensure that performance management of your team is in line with the company's policies and procedures.
- Administration: Ensure that all areas of administration are managed to company standard by yourself and your team.
- Culture and Communication: Drive a people-focused and positive culture aligning with our values and brand. Clearly articulate information and ideas, both verbally and written, to a variety of people while maintaining an effective working relationship.
- Task Execution: Ensure that all directives and tasks are actioned with an appropriate timeframe.
If you believe you have the skills and drive for this role, we would love to hear from you. Ignite your career today – Apply now
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