Learning Centre Operations Manager
2 weeks ago
We are seeking a highly organised and experienced Centre Administrator to join our team at Green Leaves Early Learning Centres. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and administrative support.
About the RoleThe successful candidate will be responsible for overseeing enrolments, managing compliance, and providing administrative support to our centre team. You will work closely with the Centre Director and other staff members to ensure the smooth operation of the centre.
- Welcome children and families with a friendly and professional demeanor while maintaining confidentiality.
- Conduct visitor tours and assist with children's enrolments and new team orientations.
- Utilise our Salesforce and Qikkids systems to manage parents' accounts and monitor ongoing payments with follow-up as required.
- Prioritise tasks, focusing on managing phone, email, and walk-in queries with relevant information as per company procedure.
- Liaise with external suppliers/contractors and report back to the Centre Director with quotes/expenditure requests for submission (as per company procedure).
- Perform general administrative tasks in an accurate, reliable, and honest manner.
To be successful in this role, you will need:
- High proficiency in the QikKids software system.
- Working knowledge of CCSS (Child Care Subsidy System) Guidelines.
- Excellent computer skills with knowledge in the Microsoft Suite.
- Highly organised with proven experience juggling a wide range of demands and priorities to produce work of high quality and consistently meet deadlines.
- Exceptional interpersonal skills and customer service skills - both written and verbal with the ability to handle difficult conversations.
- Current Working with Children's Check.
- Current Anaphylaxis, Asthma, CPR, and First Aid Certificates or willingness to obtain one.
- Current Child Protection Training or willingness to obtain one.
The estimated salary for this role is $65,000 - $70,000 per annum, depending on experience. We also offer:
- Competitive above Award wages.
- Generous staff discount.
- Access to internal training guides and videos.
- Health and Wellness program.
- Uniforms provided.
- 24/7 access to a large online library of learning and development.
- Fully supported by our centralised Customer Care team via phone and email.
Green Leaves Early Learning is committed to providing high-quality education and care to children. We strive to create a welcoming and inclusive environment that supports the growth and development of every child.
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