Senior Technical Operations Manager

3 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $126,065
Job OverviewThis is a leadership role that oversees technical service operations, ensuring dealers have the necessary skills to maintain vehicles to manufacturer standards.Main Responsibilities:
  • Develop and deliver training programs for technicians, including onboarding, diagnostics, and system operation.
  • Create and update training content, assessments, and hands-on modules aligned with global standards.
  • Provide field support, coaching, and mentoring to technicians, diagnosing and resolving product issues.
  • Analyse technical trends using systems like FPRS, and implement training interventions to address recurring faults.
  • Collaborate with OEMs, engineers, and internal teams to support product updates, recalls, and service campaigns.
  • Manage technical support operations, maintain records, and ensure compliance with safety, quality, and distributor agreement standards.
About You:
  • You will need 5+ years' experience as a trainer or senior technician in light commercial vehicles, with EV/hybrid knowledge preferred.
  • Certificate III in Automotive Mechanical Technology and Certificate IV in Training and Assessment (TAE40122 or equivalent) are required.
  • You should have strong leadership, communication, and organisational skills, with the ability to drive change and deliver results.
  • Familiarity with Microsoft Office, especially Excel, and a valid driver's licence are also essential.

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