High Performing Team Leader

1 day ago

Melbourne, Victoria, Australia beBeeLeadership Full time $180,000 - $220,000
Job Description:

As a senior manager, you will lead a team of professionals responsible for delivering high-quality services to clients. Your primary objective is to build and maintain a high-performing culture that drives quality service outcomes.

Key Responsibilities include creating and maintaining the service strategy, driving ongoing service optimization, identifying opportunities to improve efficiency and quality, acting as an escalation point for complex issues, managing contract operations, coordinating resourcing, and maintaining strong client relationships.

  • Lead a team of consultants, service delivery, and support professionals
  • Build a high performing culture that delivers quality service outcomes to clients
  • Create and maintain the service strategy and drive ongoing service optimisation.
  • Identify and execute opportunities to improve the efficiency and quality of helpdesk and support process
  • Act as escalation point to resolve complex issues in a timely manner and implement prevention strategies
Key Skills and Qualifications:

The ideal candidate will possess 5+ years of experience in a similar role leading client delivery and support services teams. They should have expertise in enterprise software implementations, business management, IT, systems integration consulting, and design. Additionally, they must be able to monitor and analyze operational performance metrics, possess financial literacy, and demonstrate ability to effectively prioritize work.

  • Experience in enterprise software implementations, business management, IT, systems integration consulting, and design.
  • Financial literacy with proven ability to manage costs to meet profitability targets
  • Proven ability to effectively prioritise work whilst considering the impacts and needs of clients.
Benefits:

This role offers a unique opportunity to work in a dynamic environment where collaboration, diversity, and excellence are valued. The successful candidate will be part of a global FinTech market leader, trusted partner to over 350 leading financial services clients. They will have the opportunity to develop cutting-edge digital first technology solutions that support clients to achieve financial security and prosperity for their customers.

Others:

The company invests significantly in its technology hubs and innovation labs, inspiring a creative, future-focused mindset. This role requires strong interpersonal and communication skills, with the ability to build strong relationships and influence stakeholders across all levels.

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