
Retail Operations Manager
19 hours ago
Job Opportunity:
">- We are seeking a leader to manage our retail team in Horsham and surrounding areas.
- This role is responsible for the overall performance of the branch, including coaching, mentoring, leadership, and direction.
- Deliver an exceptional customer experience by making sure everyone within your team understands the importance of delivering this every time.
- Manage performance & strategic development of the branch and its relationship with the wider retail division.
- Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities.
About You:
">- Proven experience in retail banking management or leadership roles is essential.
- Customer-centric thinking
- Ability to Influence, coach, and work collaboratively with your team
- A passion for delivering an amazing experience to customers and an unwavering commitment to quality
- Attention to detail to ensure transactions are completed efficiently and accurately
- An appreciation for the inclusion and diversity of our customers and colleagues
Company Values:
">- Customer centricity
- Innovation and lasting customer relationships
- Equality and respect
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