Repair Operations Manager

4 weeks ago


Melbourne, Victoria, Australia NTI Full time
Repair Manager Job Description

At NTI, we're seeking a skilled and experienced Repair Manager to join our team. As a key member of our Repair Management Team, you'll be responsible for ensuring exceptional customer service throughout the entire repair process.

Key Responsibilities:

  • Conduct on-site assessments to validate accident descriptions and damage observed
  • Review and negotiate towing and recovery processes to ensure efficient and cost-effective solutions
  • Determine the correct repair process and parts identification to guarantee quality repairs
  • Compose expert reports to claims in a timely manner, maintaining accurate and detailed records
  • Build and maintain strong relationships with repairers, contributing to the industry's growth and development

Requirements:

  • Minimum 5 years' experience in the mobile plant or heavy vehicle repair industry
  • Excellent communication and relationship-building skills, with the ability to negotiate and manage customer expectations
  • Relevant automotive trade qualifications, such as a Certificate III in Automotive Repair Technology

What We Offer:

  • A competitive annual incentive program, recognizing and rewarding outstanding performance
  • Up to 50% discount on a range of personal insurance products, providing peace of mind and financial security
  • Access to discounts on over 350 retailers across Australia, enhancing your lifestyle and well-being
  • Paid parental leave and flexible working arrangements, supporting work-life balance and family needs

As a Repair Manager at NTI, you'll be part of a dynamic and supportive team, committed to delivering exceptional customer service and driving business growth. If you're a motivated and innovative problem solver, with a strong customer service focus and excellent communication skills, we encourage you to apply for this exciting opportunity.



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