Claims Specialist

2 weeks ago

Newcastle, New South Wales, Australia beBeeCaseManager Full time $90,000 - $120,000

We are seeking a dedicated and empathetic professional to join our team as a Case Manager.

Job Description:

A Case Manager will work with a portfolio of physical and psychological claims, liaising with multiple stakeholders to manage the end-to-end claims process. This may include determining claim liability, managing treatment, processing payments, attending case conferences, and implementing recovery and return-to-work outcomes.

Key Responsibilities:
  • Proactively manage mental health and physical claims using exceptional customer service and decision-making skills to make a positive impact on someone's life every day.
  • Prepare and implement strategies regularly within timeframes to achieve optimum outcomes and minimize claim costs.
  • Liaise with all internal and external stakeholders regularly to progress strategies and actions.
  • Facilitate active participation of the injured worker and their employer in any return-to-work and recovery planning.
  • Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines.
  • Undertake ongoing reviews in relation to entitlements and payments.
About You:

To be successful in this role, you will require:

  • 1 year experience in Workers Compensation is mandatory.
  • Experience in allied health, rehabilitation, or disability support (such as case management) is highly advantageous but not essential.
  • You will display a high level of empathy and resilience when supporting your injured workers through your customer-centric approach.
  • You will be proactive, strategically focused, and think creatively when engaging with stakeholders such as workers, employers, providers, and family.
  • You will have strong communication skills and build rapport and confidence with your customers.
  • Passionate about our purpose of helping people get their lives back.
What We Offer:

We stand together as equals. EML is an equal opportunity employer committed to maintaining a workplace where everyone feels valued and respected.

  • A vibrant, collaborative innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

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