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Strategic Onboarding Consultant

3 weeks ago

Melbourne, Victoria, Australia beBeeBusiness Full time $90,000 - $118,000
Onboarding Business Analyst Role

We are seeking a highly skilled Onboarding Business Analyst to join our Product team. The successful candidate will play a key role in shaping the end-to-end client onboarding experience, ensuring it is seamless, compliant, and optimised for conversion.

This is an exciting opportunity to work in a fast-paced, global FinTech environment where you will directly impact client acquisition and growth by making onboarding smoother, faster, and more engaging.

About the Job
  • Requirements gathering & analysis
    • Translate business objectives into clear, detailed requirements for onboarding features and flows.
    • Capture regulatory requirements from multiple jurisdictions and ensure they are captured and embedded in onboarding journeys.
  • Process mapping & documentation
    • Document 'as-is' and 'to-be' onboarding workflows (signup, KYC/AML, appropriateness test, deposit).
    • Define user stories, acceptance criteria, and edge cases for the product backlog.
  • Data & insights
    • Analyse onboarding funnel metrics (signup conversion, KYC pass rates, deposit rates, first-trade conversion rates).
    • Partner with BI/Business/Product teams to identify bottlenecks and opportunities for improvement.
  • Delivery support
    • Support engineering teams by clarifying requirements, testing deliverables, and managing dependencies.
    • Conduct UAT for new onboarding features and back office tooling and ensure readiness for release.
  • Stakeholder Management
    • Act as the bridge between product, compliance, marketing, and customer support.
    • Ensure all teams are aligned on onboarding initiatives and deliverables.
About You
  • Experience in business analysis within FinTech.
  • Strong understanding of Risk, Electronic verification, KYC, AML, and regulatory onboarding requirements.
  • Proficiency in documenting workflows, writing user stories, and producing acceptance criteria.
  • Analytical skills with experience using BI/data tools (e.g Tableau, Mixpanel).