Luxury Hotel Customer Service Representative

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $90,000 - $120,000
Job Overview

A luxury hotel in Melbourne's heart offers a refined retreat experience. Enjoy upscale accommodations and an exceptional location.

As a key team member, you will be responsible for providing outstanding customer service, leading by example and empowering employees to deliver top-notch hospitality skills.

About This Role
  • Resolve guest or employee issues promptly to maintain property integrity, achieve guest satisfaction, and preserve employee well-being.
  • Empower employees to provide excellent customer service.
  • Provide immediate assistance to guests as requested.
  • Set a positive example for guest relations.
  • Address and resolve guest problems and complaints effectively.
  • Ensure employees understand customer service expectations and parameters.

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