Administrative Professional

2 weeks ago

NewcastleMaitland, Australia beBeeService Full time $55,000 - $75,000
Job Title: Service Support Officer

This role is ideal for an individual with excellent administrative skills and a passion for delivering exceptional customer service. As a Service Support Officer, you will be responsible for providing reliable and consistent administrative support to colleagues, clients, and stakeholders across various areas and regions.

Key Responsibilities:
  • Provide administrative support to colleagues, clients, and stakeholders
  • Work closely with team members to ensure seamless communication and collaboration
  • Support the development of best practices and consistent ways of working
  • Drive positive communication, collaboration, and engagement across the team and with external stakeholders
Requirements:
  • Commitment to engaging and aligning with HammondCare's Christian Mission, Motivation, and Mission in Action
  • Previous experience in an administrative role or similar
  • Excellent telephone etiquette and communication skills
  • Proven ability to engage with clients and customers over the phone in a professional and courteous manner
  • Demonstrated proficiency in managing inbound and outbound calls, addressing inquiries, and providing information effectively
  • Strong verbal communication skills with the ability to articulate information clearly and concisely over the phone
  • Strong organisational skills including effective time management and ability to prioritise
  • Knowledge of relevant compliance requirements with the Aged Care sector
  • Displays initiative with analytical and problem-solving skills
  • Strong administrative and computer skills
  • Ability to work independently and as part of a team
  • Empathy and patience
  • Demonstrated commitment to excellence in customer service principles to ensure the consistent provision of exceptional service to internal and external stakeholders
Desirable Qualifications:
  • Certificate III in Administration, Aged Care, Project Management or similar
  • Certificate IV or Diploma in Aged Care, Administration, Project Management or similar
  • Knowledge of the Home Care Package Operations Manual
  • Knowledge of the Aged Care Quality Standards

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