Home Loan Lending Expert

2 days ago

Brisbane, Queensland, Australia beBeeLending Full time $131,677 - $141,002
Job Overview

We are seeking a skilled Home Loan Consultant to be the first point of contact for customers who have recently completed a home loan comparison enquiry. This role involves understanding customer needs and guiding them through the lending process.

Key Responsibilities:
  • Contact customers and engage in solution-focused conversations to identify suitable lending options.
  • Build trust and provide ongoing support to customers throughout their home loan journey, addressing questions and concerns.
  • Utilize Salesforce, Genesys, and lending platforms to manage leads and track application progress.
  • Maintain accurate records of customer interactions and application details.
  • Meet and exceed performance targets across conversion rates, customer satisfaction, and call quality.
Requirements:
  • At least one year of experience in a call centre, outbound sales, or customer service role; proficiency in home lending or financial services is highly valued.
  • Strong communication and active listening skills, with the ability to establish trust and explain complex information clearly.
  • A natural problem solver who can identify customer needs, handle objections, and offer tailored lending solutions.
  • Tech-savvy and detail-oriented, with experience using CRMs like Salesforce and confidently navigating multiple systems.
Our Benefits:
  • A supportive team environment with an exceptional company culture, including regular celebrations, family events, and free coffee on Mondays.
  • Additional leave days, including a 'ME' day (an additional day off to focus on personal well-being) and 'Volunteer Day' leave.
  • Ongoing training and development opportunities.
  • Competitive base salary plus incentives.

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