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Career Opportunities in Hotel Service

3 weeks ago

North Sydney Council, Australia beBeeAnalytical Part time $60,000 - $80,000
Job Title: Night Auditor

This role is ideal for an individual who is highly organized, detail-oriented, and possesses excellent communication skills.

  • The successful candidate will be responsible for ensuring a high standard of service to hotel guests while adhering to hotel policies and procedures.
  • Key responsibilities include anticipating and meeting the needs of hotel guests, processing daily guest transactions and accounts accurately and efficiently, and ensuring all accommodation, food, beverage, and miscellaneous revenue is properly posted.
  • Additionally, the Night Auditor will be responsible for liaising with accounts to ensure necessary information is reviewed and recorded daily, completing first review of tasks in Tyalls, and ensuring all cashiering policies and procedures are followed.

Responsibilities also include:

  • Responding to guest comments and complaints with tact, diplomacy, urgency, and a genuine sense of caring.
  • Maintaining established standards of service throughout the hotel.
  • Working independently and as part of a team to meet the needs of hotel guests.

To be successful in this role, you will require:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Knowledge of hospitality industry practices and procedures.
  • Basic computer literacy and proficiency in hotel software systems.

Benefits of Working as a Night Auditor:

  • Opportunity to work in a fast-paced environment and make a real difference to hotel guests.
  • Chance to develop strong problem-solving and analytical skills.
  • Variety of tasks and responsibilities.