
Director of Program Operations
3 days ago
Program Director Role
The Program Director is a key figure in driving business growth and ensuring operational efficiency.
This critical role requires strong leadership skills to manage related projects within a program, align them with organizational strategic objectives, and create a comprehensive program management plan.
- Developing project plans, managing resources, and influencing stakeholders to drive business results.
- Establishing and overseeing the program management framework, including risk management, issue resolution, dependencies, and decision-making processes.
- Fostering collaboration among teams, communicating effectively with key stakeholders, and supporting change management initiatives.
- Promoting process improvement and quality assurance throughout the program lifecycle.
Required Skills and Qualifications
- Problem Solving: Strong analytical and problem-solving skills to identify and resolve complex issues.
- Collaboration: Excellent interpersonal and communication skills to build strong relationships with stakeholders.
- Customer Service: Ability to provide exceptional customer service and support.
- Strong Communication: Effective written and verbal communication skills to convey ideas and proposals.
- Independence: Self-motivated and able to work independently with minimal supervision.
- Leadership: Proven leadership skills to motivate and guide teams towards common goals.
- Attention to Detail: Meticulous attention to detail to ensure accuracy and quality in all aspects of the job.
Education and Experience
- 3-5 years of experience in a relevant field.
- College degree or equivalent in a related field.
- Experience in customer service/problem-solving and ability to apply knowledge in a fast-paced environment.
- Familiarity with deployment and billing processes and ability to understand technical concepts.
- Proficiency in Microsoft Office and other productivity tools.
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