Customer Service Manager

1 week ago

Melbourne Airport, Australia dnata catering Full time
About the Role

We are seeking an exceptional Customer Service Manager to lead our team in Melbourne. This is a full-time permanent position that requires a strong conductor to orchestrate day-to-day operational matters between our company and airlines.

Key Responsibilities
  • Establish and maintain excellent working relationships with internal and external customers.
  • Represent the company at internal and external functions, ensuring a strong company image.
  • Work closely with the National Logistics Manager on Third Party Logistics performance.
  • Participate in and ensure regular audit and quality controls.
  • Provide expert advice on customer service, logistics, and customs information.
  • Improve customer service quality results by evaluating processes and implementing changes.
  • Establish communication service standards and implement company productivity, quality, and customer service standards.
  • Proactively address performance issues, identifying non-performance areas and providing support.
  • Contribute to effective cost management through education and training.
Requirements
  • Proven knowledge and experience in a similar role.
  • Food Safety and HACCP qualifications desirable.
  • Available to work a rotating shift roster, including weekends and public holidays.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills.
  • Ability to handle challenging situations with tact and diplomacy.
  • Demonstrated ability to work with diverse stakeholders.
  • Sound knowledge of the airline catering industry.
  • Competent in documentation and records management.
  • Ability to obtain an ASIC pass and airside driver's license.
  • Clear National Police Check required.
What We Offer
  • Competitive salary.
  • 5 weeks annual leave.
  • Free onsite parking, meals, and uniforms.
  • Career development and progression.
  • Close-knit and dedicated team committed to excellence.
  • Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources.

Working with dnata catering, you will be part of the Emirates Group, Australia's largest inflight catering and retail partner.

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