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Centre Operations Lead
3 weeks ago
The Centre Manager plays a pivotal role in leading a team of professionals to achieve organisational targets and deliver exceptional customer service.
- Oversight of daily operations ensures efficient workflow and quality outcomes.
- Strategic development and implementation drive productivity, cost reduction, and enhanced customer satisfaction.
- Maintaining accurate records, reports, and budgets supports informed decision-making.
- Staff recruitment, training, and development enhance skills and capabilities.
- Ensuring compliance with safety regulations and policies safeguards employees and customers.
Production Workshop Management: Effective workflow, quality control, and timely completion of repairs are ensured.
Customer Service and Stakeholder Management: Exceptional service is provided, issues are resolved promptly, and strong relationships are built with clients and work providers.
Profit and Loss, Reporting, and Administration: Site performance is monitored, financial reports prepared and reviewed, and data-driven decisions made.
Leadership and People Management: Staff are mentored, and a positive and inclusive work environment is fostered.
Work Health and Safety (WHS): A safe working environment is maintained, WHS policies enforced, and incidents/near misses addressed promptly.
