Team Lead

5 days ago

Sunshine Coast Regional District, Australia beBeeLeadership Full time $90,000 - $110,000
Job Opportunity

The position of Team Leader/Senior Supervisor is available for a motivated individual with strong leadership skills and excellent communication abilities. The ideal candidate will have a deep understanding of the NDIS sector and be responsible for managing support workers to ensure high-quality care for clients.

  • Key Responsibilities:
    • Recruitment and Supervision:
      • Recruit, appraise, manage, educate, and monitor the performance of support workers.
      • Ensure suitably qualified and experienced personnel are available to carry out quality care for clients.
    • Scheduling and Allocation:
      • Oversee the scheduling and allocation of support workers to ensure client needs are met efficiently.
      • Assist with the onboarding of new support workers.
    • Performance and Compliance:
      • Ensure all KPIs are met in accordance with management directives and compliance requirements.
      • Prepare and submit regular performance and compliance reports to stakeholders.
    • Sales and Business Development:
      • Work closely with the Business Development Coordinator to meet and exceed sales targets.
      • Identify and pursue new business opportunities within the NDIS sector.
    • Client Relationship Management:
      • Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals.
      • Act as the primary point of contact for clients, addressing and resolving any issues or concerns.
    • Administrative Duties:
      • Maintain clear and accurate records.
      • Develop and control a records management system for the receipt, custody, control, preservation, and retrieval of records.

Requirements:

The successful candidate will have relevant qualifications, at least 2 years of experience in team leadership or support management within the NDIS sector, and strong communication and interpersonal skills. They will also possess strong problem-solving and conflict resolution skills, leadership and team management skills, and proficiency in Microsoft Office Suite and data analysis software.

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