Team Leader/Team Supervisor

4 days ago

Sunshine Coast Regional District, Australia beBeeLeadership Full time $80,000 - $150,000
Job Title: Team LeadWe are seeking a skilled and experienced Team Leader to join our team.
About the Role:This is an exciting opportunity to work in a dynamic environment where you will be responsible for leading a team of support workers, ensuring they have the skills and resources needed to provide high-quality care to clients.
Key Responsibilities:
  • Leadership and Supervision:
    • Recruit, appraise, manage, educate, and monitor the performance of support workers.
    • Ensure suitably qualified and experienced personnel are available to carry out quality care for clients.
  • Scheduling and Allocation:
    • Oversee the scheduling and allocation of support workers to ensure client needs are met efficiently.
    • Assist with the onboarding of new support workers.
  • Performance and Compliance:
    • Ensure all KPIs are met in accordance with management directives and compliance requirements.
    • Prepare and submit regular performance and compliance reports to the relevant authorities.
  • Clients Relationship Management:
    • Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals.
    • Act as the primary point of contact for NDIS clients, addressing and resolving any issues or concerns.
  • Client Onboarding and Support:
    • Manage the initial assessment, intake, and onboarding processes for new participants.
    • Assist clients with their NDIS plan, including goal setting, planning, and budget management.
  • Administrative Duties:
    • Maintain clear and accurate records.
    • Develop and control a records management system for the receipt, custody, control, preservation, and retrieval of records.
  • Audit and Compliance:
    • Attend existing Supported Independent Living (SIL) homes and report findings as part of internal audit processes.
  • Brand Awareness and Networking:
    • Act as the 'face' of the business, building brand awareness and networking across the disability and community care sector.
  • On-call Duties:
    • Assist with on-call and after-hours duties as scheduled.

Requirements:To be successful in this role, you will need to possess:
  • Relevant Qualifications: A relevant three-year degree with two years of relevant experience; associate diploma with relevant experience; or lesser formal qualifications with substantial years of relevant experience.
  • Experience: At least 2 years of experience in team leadership or support management within the NDIS sector.
  • Knowledge: Strong understanding of the NDIS and its guidelines, statutory requirements relevant to work, and organisational programs, policies, and activities.
  • Skills: Strong communication and interpersonal skills. Ability to multitask and manage multiple clients simultaneously. Strong problem-solving and conflict resolution skills. Leadership and team management skills. Proficiency in Microsoft Office Suite and data analysis software.

What We Offer:A competitive salary package, opportunities for professional development and growth, and a collaborative and supportive work environment.
How to Apply:If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application.

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