Clerical Finance Professional

3 weeks ago

Sydney, New South Wales, Australia Easy Authoring Full time
Job Overview

This is a contract role with the possibility of extension, based in Newcastle. The position involves working 8 hours a day, 40 hours a week.

Key Responsibilities
  • Act as the first point of contact for fees and charges.
  • Respond to customer inquiries via phone, email, or written correspondence, ensuring exceptional service during challenging times.
  • Assist in managing the revenue collection process, including non-patient billing.
  • Provide administrative and clerical support, maintaining records as per policy directives.
  • Prepare timely and accurate reports.
  • Contribute to the development and improvement of customer service processes and systems.
Essential Requirements
  • A strong commitment to high-level customer service, managing stressful and emotional situations with motivation and enthusiasm.
  • The ability to remain calm when communicating with those who have experienced emergencies and accurately share information with stakeholders through various channels.
  • Proficiency with a range of computer systems and software.
  • Strong planning and organizational skills, balancing priorities and performing tasks with limited supervision while problem-solving creatively.
  • Self-driven, adaptable, resilient, and able to make sound decisions independently.
  • Familiarity with call center processes and industry knowledge to handle diverse customer and business inquiries.
  • The ability to work independently and collaboratively with team members.
Salary and Benefits

The estimated daily pay rate for this role is around $150-$200 AUD, depending on experience. As an employee of Easy Authoring, you will also have access to a range of benefits, including training and development opportunities, flexible working arrangements, and a supportive team environment.

About Easy Authoring

Easy Authoring is a leading job placement agency, established in 2006. We specialize in matching job seekers with suitable roles and career progression opportunities. Our clients include NSW, ACT, QLD, the Federal government, and multiple corporations.

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