Customer Support and Logistics Coordinator

7 days ago


Sydney, New South Wales, Australia Oryx People Automotive Full time

Location: Flexible hybrid working options available

Position Type: Permanent full-time role

Career Growth: Excellent opportunities for professional development

About Oryx People Automotive

Oryx People Automotive is a distinguished provider of customer support services in the roadside assistance and automotive sector, collaborating with top automotive brands, fleet management, and insurance organizations across Australia and New Zealand.

We take pride in delivering a seamless customer experience and maintaining highly efficient operations, which is evidenced by our numerous industry accolades and high employee satisfaction ratings.

Role Overview

This critical position is essential for assisting our clients' customers during challenging times, ensuring the effective delivery and performance of services through our network of service providers.

Key Responsibilities

  • Oversee daily management of manual allocations and notifications
  • Handle provider line inquiries, including arranging towing and providing E.T.A updates
  • Manage provider relationships, conduct audits, and address complaints and escalations
  • Oversee contract management processes
  • Expand the provider network while seeking opportunities for cost reduction
  • Assist with invoice inquiries

Work Structure

  • Hybrid working arrangements available
  • 38-hour work week on a rotating roster, including one weekend day per week (10am to 6pm WFH)

Candidate Profile

  • Experience in a customer service and dispatch center environment
  • Strong verbal and written communication skills
  • Proficient in managing relationships with service providers
  • Ability to set and manage expectations across various levels
  • Exceptional interpersonal skills (approachable, positive, and motivated)
  • Capable of handling multiple tasks and prioritizing effectively under pressure
  • Proficient in MS Office applications, including Word and Outlook

For further information, please reach out for a confidential discussion.


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