Logistics Coordinator

7 days ago


Sydney, New South Wales, Australia Hill's Pet Nutrition Full time
About the Role

The Logistics Coordinator will play a crucial role in ensuring that customers receive the stock they need when they need it. This will involve taking ownership of the order fulfillment process, from processing to delivery, and keeping customers informed about the progress of their orders.

Main Responsibilities
  1. Ownership of the order fulfillment process, ensuring timely and accurate delivery of customer orders.
  2. Improving truck utilization and order picking efficiencies to reduce costs and enhance customer satisfaction.
  3. Collaborating with logistics providers to ensure on-time and in-full delivery of customer orders.
  4. Identifying opportunities for process improvements in the delivery process.
  5. Managing customer claims and resolving issues in a timely and professional manner.
  6. Supporting the development of new processes and implementing best practices in logistics and supply chain management.
Requirements

The ideal candidate will possess strong communication and interpersonal skills, with the ability to build effective relationships with customers and logistics providers. A bachelor's degree in business, marketing, science, or a related field is preferred, along with 3 years of experience in a similar customer service role. Experience working with SAP is also desirable.

This role offers a competitive remuneration package and the opportunity to work with a leading company in the pet nutrition industry.


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