
RN Healthcare Support Specialist
7 days ago
At Story Health, we are revolutionizing healthcare by leveraging cutting-edge virtualization technology to transform patient and clinician experiences. Our team is seeking a skilled RN Health Coach to join our dynamic organization.
This remote position requires facilitating patient support to optimize their medical therapy and serving as the liaison with healthcare providers.
Responsibilities- Deliver high-quality remote patient care, utilizing digital communication tools, including texting, phone calls, and telehealth platforms.
- Provide telephone triage to patients experiencing acute symptoms.
- Collaborate with patients and their caretakers to enhance engagement and help overcome barriers in their healthcare journey.
- Guide patients through changing medical therapies using a clinician-designed protocol, ensuring seamless connection with clinicians when conditions change.
- Act as the interface between patients and other healthcare stakeholders, including providers, clinics, pharmacies, etc.
- Other responsibilities as required.
- Active Registered Nurse license in a compact state.
- Minimum 2 years of clinical experience in a specialty practice or acute care setting.
- Bachelor's degree or equivalent required.
- Exceptional written and verbal communication, as well as interpersonal skills, to interact effectively with patients, caregivers, and healthcare providers.
- Strong analytical skills for problem-solving patient issues and preparing reports.
- Highly developed customer service skills, with ability to identify problems and formulate solutions.
- Able to multitask in a fast-paced, dynamic environment.
- Passion for implementing technology to improve healthcare and willingness to quickly learn new software and tools.
- Reliable home internet access.
- Quiet, distraction-free home office space.
Our organization offers a competitive compensation package, including a salary range of $65,000 - $74,000.
We appreciate every job application and treat each candidate with consideration and respect.
Story Health values diversity and strives to create an inclusive work environment for all employees.
Important NotesWe are committed to transparency and honesty in our hiring process. Please be aware of potential job scams that may involve fake job postings, counterfeit email addresses, or requests for payment.
If you notice any suspicious activity, please contact us directly at security@storyhealth.com.
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