RN Health Coach

Story Health is an exciting new startup transforming healthcare through virtualization of patient and clinician experiences. Story Health is seeking a RN Health Coach to join our organization. You will facilitate patient support to optimize their medical therapy and serve as the liaison with the healthcare provider.

This is a remote position working Monday - Friday in the Eastern time zone (8 AM - 5 PM Eastern) or Central time zone (8 AM - 5 PM Central).

• Provide remote patient care including coaching and education using digital communication tools (including texting, phone calls, and telehealth platforms)
• Provide telephone triage to patients with acute symptoms
• Work with patients and their caretakers to increase engagement and help them overcome barriers in their healthcare journey
• Guide patients with their changing medical therapies using a clinician-designed protocol. Connect patients back with their clinicians as needed when their condition changes
• Serve as the interface between the patients and others in the healthcare system, including providers, clinics, pharmacies, etc
• Other responsibilities as required

• Current active Registered Nurse license in a compact state
• 2+ years clinical experience in a specialty practice or acute care setting
• Bachelor's or equivalent degree required
• Highly proficient written/verbal communication and interpersonal skills to interact with patients, caregivers, and healthcare providers
• Analytical skills required to problem solve patient issues and prepare reports
• Strong customer service skills, with ability to identify problems and formulate solutions
• Able to take on multiple tasks in a dynamic, fast-paced, and changing team environment.
• Passion for implementing technology to improve healthcare and able to quickly learn and use new software and tools
• High-speed home internet access
• Quiet home office space, free of distractions

• Fluent in Spanish
• Experience working with patients in a virtual environment (via phone or telehealth platforms)
• Prior coaching or patient education experience

Salary range for this position is $65,000 - $74,000.

We appreciate every job application and treat each with consideration and care. Story Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Story Health is changing lives, one patient at a time.

Job scams abound. Some scams are so sophisticated that they involve fake job postings, 1:1 interviews with imposter hiring managers, and counterfeit email addresses.

Please note that Story Health will never:

• Ask you to download an app (such as Wire, Telegram, or Signal) in order to communicate with the team
• Conduct an interview over a text-based messaging app (we typically have a screener call and go straight into video interviews)
• Ask you to pay for any office expenses (including application fees) out of pocket (nor tell you you'll be reimbursed for these fees)
• Ask you to fill out an online form in order to apply for a job
  

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