Customer Service Coordinator

2 weeks ago


Albion Park Rail, New South Wales, Australia Coates Hire Full time

About us
Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

Your new role at Coates Hire awaits
As a Customer Service Coordinator, you will perform a critical role within our branch teams by assisting customers with their equipment solutions. Your responsibilities will include:

• Coordinate daily operations – equipment deliveries, transfers, pick-ups, repairs & breakdowns.

• Identify & respond to customer needs in person and by phone & email

• Contribute to the achievement of team KPI's – customer loyalty, sales revenue, safety

• Complete a variety of branch administrative duties – generate hire schedules, invoicing etc

About you
As well as your natural customer service skills and strong work ethic, you will ideally:

• Available to work Monday to Friday between 7.00 am to 5.00 pm


• Thrive in a fast-paced work environment

• Be a quick learner with a high level of attention to detail

• Have intermediate computer skills (MS Word, MS Excel)

• Previous experience in a customer service role, and a genuine interest in helping others

• A proven ability to adapt to changing priorities and work conditions – you enjoy working in a dynamic environment and can flex to meet shifting needs

• Experience in or an interest in the construction/mining/engineering industries and a desire to learn about a diverse range of equipment solutions

What you'll get in return
We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways

• Access to our employee discounts, benefits and wellbeing program

• Purchased additional leave program

• Novated leasing and salary sacrifice

• 12 weeks Paid Parental Leave in addition to government parental leave scheme

• Volunteering opportunities through the Coates Foundation



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