Financial Recovery Specialist

2 weeks ago


Adelaide, South Australia beBeeConsultant Full time $65,000 - $92,000

Key Role:

We are seeking an experienced Professional to join our team. In this capacity, you will be responsible for engaging with customers across different product portfolios, aiming to recover overdue balances.

You will leverage various tools and methods, such as negotiation and questioning skills, to provide or refer customers for assistance or suggest they seek independent advice. It's essential to demonstrate empathy and emotional intelligence to help our customers maintain a positive relationship with us.

Your goal is to ensure that customers achieve fair, timely, and relevant outcomes to regain their financial health, while also safeguarding our business interests.

Responsibilities:

  • Engaging with customers through outbound and inbound calls
  • Utilizing negotiation and questioning skills to recover overdue balances
  • Providing or referring customers for assistance or suggesting they seek independent advice
  • Ensuring customers achieve fair, timely, and relevant outcomes to regain their financial health
  • Safeguarding our business interests

Requirements:

  • Prior experience in a customer-facing environment
  • Excellent communication skills, both verbal and written
  • Strong interpersonal and negotiation skills
  • Motivation and a genuine interest in delivering outstanding service

About Our Team:

We are a collaborative group of passionate individuals with a shared ambition to make a positive impact for our customers, communities, and each other. At our organization, making a difference means creating value, unlocking potential, and driving success stories to create better futures together.



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