Leader in Customer-Centric Innovation

1 week ago

Sydney, New South Wales, Australia beBeeStrategist Full time $180,000 - $280,000
Head of Strategy

This is a senior leadership role that requires strategic vision and operational expertise. The Head of Strategy will be responsible for developing and implementing customer-centric strategies to drive business growth and improvement.

About the Role:

The successful candidate will have a proven track record in strategy development, implementation, and execution. They will work closely with the Executive General Manager to develop and implement actionable customer strategies, both now and in the future.

  • Define and prioritize insurance and group strategies, demonstrating clear links between improved customer and shareholder outcomes.
  • Engage widely across the organization to articulate strategies simply to staff and stakeholders at all levels.
  • Provide input to the group's business plan through the voice of the customer, outlining key growth opportunities linked to the P&L.
  • Contribute to the development of target state and transition architectures for the business.
  • Leverage insights from other markets and categories to innovate and disrupt financial services norms.
  • Work with the customer insights team to identify key target customer segments, cohorts, value pools, emerging needs, and opportunities.
  • Design customer solutions in line with the group's digital strategy.
  • Identify priority customer pathways and journeys.
  • Understand existing customers and anticipate future customer needs through global trends, diagnostics, and pain points identification.
  • Share key learnings on strategic opportunities and risks across the organization.
Key Skills and Qualifications:
  • Proven track record in strategy development, implementation, and execution.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder engagement skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Experience working in a similar role within a large organization.
Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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