Customer Onboarding and Support Specialist

6 days ago

Sydney, New South Wales, Australia beBeeCompliance Full time $90,000 - $130,000
Global Modern Slavery Compliance Advocate

We are a dynamic team of passionate professionals driving forward a globally significant social impact mission.

Our goal is to make SlaveCheck the global No1 modern slavery compliance solution for businesses within 2 years through profits generated from corporates using the SlaveCheck Platform and reinvested into providing free technologies, data, training and support to NGOs and other modern slavery stakeholders.

  • Drive customer onboarding, technical and operational process excellence ensuring seamless experience leading to self-sufficiency
  • Maintain customer support systems including help desk, knowledge base, live chat, training materials, case studies and media articles
  • Support sales teams in meetings with potential customers, renewals and upselling new products and services to our growing customer and user base

Responsibilities:

  1. Manage the technical and operational onboarding of customers
  2. Maintain the customer support and communications systems
  3. Support sales teams

What We Offer:

  • A very attractive salary + equity packages
  • A flexible working environment (WFH)
  • The opportunity to make a difference in the world through your work
  • The chance to help design the company you always wanted to work for and share in its value
  • The opportunity to work alongside founders who have built successful global organisations
  • The knowledge that your learning, growth and success is a part of our mission because if you succeed, we succeed

About the Role:

You will initially learn the technology and business with a view to being assigned your own group of customers to onboard, support and build personable relationships with.

Our customer base is growing rapidly and is heading towards exponential growth. We are looking for someone who thrives in a busy / hectic customer support environment and can build and lead a fun, professional, collaborative team that our customers rave about.

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