Data Center Technician
3 days ago
We are seeking a highly skilled Data Center Technician to join our team at Microsoft. As a key member of our Cloud Operations & Innovation (CO+I) group, you will play a critical role in delivering the core infrastructure and foundational technologies for our online services.
Key Responsibilities- Hardware Deployment and Troubleshooting: Perform diagnostics and troubleshooting following standard procedures, quickly identify the cause(s) of issues, and replace faulty components with minimal customer and business disruption.
- Quality Assurance and Control: Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Hardware Decommissioning: Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Incident Reporting and Escalation: Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
- Team Collaboration and Guidance: Assist and provide guidance to other technicians to complete challenging or complex tasks.
- Professional Development: Complete required training aligned to the role and workload; observe more experienced technicians to gain hands-on experience and relevant on-the-job training.
- Team Environment and Culture: Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Accountability and Ownership: Have pride and a sense of accountability for the service quality, completeness, and resulting user experience; display accountability and ownership of the data center facilities.
- Education and Experience: High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.
- Security Clearance: A minimum Baseline security clearance.
- Advanced Experience: 2+ years' experience supporting IT equipment or related technology.
- Certifications: Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
Microsoft is an equal opportunity employer. We are committed to creating an inclusive environment where everyone can thrive. We welcome applications from diverse candidates and are an affirmative action employer. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please let us know.
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