
Customer Retention Specialist
1 week ago
We are seeking a talented individual to join our team as a Loyalty Supervisor, tasked with driving customer loyalty and retention through personalized experiences.
- Previous experience in a guest service agent or front desk supervisor role is required.
- Allocating and assigning amenities to VIP bookings is a key responsibility.
- Creating an exceptional experience from pre-arrival to post-stay for elite members is essential.
- Ability to think creatively and deliver unique experiences for VIP guests is crucial.
- Driving loyalty and increasing Marriott BonVoy memberships is a key performance indicator.
- Ability to work independently and complete tasks assigned by RDM is necessary.
About the Role:
Our hotel offers a unique experience to its guests, with a team of innovators passionate about delivering exceptional service and creating unforgettable experiences.
Key Responsibilities:
- Develop and implement strategies to increase customer loyalty and retention.
- Create personalized experiences for our elite members, including pre-arrival and post-stay interactions.
- Collaborate with the sales team to drive business growth and increase revenue.
- Manage and maintain accurate records of customer interactions and feedback.
Requirements:
- Previous experience in a related field, preferably in hospitality.
- Excellent communication and interpersonal skills are essential.
- Ability to work effectively in a fast-paced environment.
- Strong analytical and problem-solving skills are necessary.
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