Lead Member Acquisition and Retention Professional

5 days ago


Perth, Western Australia beBeeMembership Full time $100,000 - $120,000

We are seeking an experienced professional to fill a key role within our organization. As a Membership Retention Specialist, you will be responsible for attracting and retaining members, as well as providing membership administration support.

About the Role:

This full-time position involves primarily managing membership retention and ensuring that membership payments are made and maintained.

  • Key Responsibilities:
  • Manage membership retention and achieve set targets/KPIs
  • Oversee the Reception/Member Concierge Team
  • Foster member experience in collaboration with the Sales Team
  • Contribute to Club Leadership Team and promote a positive culture
  • Collect debts and handle membership administration tasks
  • Serve as a Brand Ambassador for the Next Gen Product

This role requires flexibility to work weekends if required.

Requirements:
  • Strong customer service and problem-solving skills
  • Well-developed negotiation and objection handling skills
  • Experience working in a team environment
  • A passion for the health, fitness & lifestyle industry
  • Excellent verbal communication skills and ability to build rapport
  • Reporting capabilities and Excel know-how
  • An excellent track record working with KPI's, targets and sales goals
  • Highly motivated individual with high energy levels


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