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Strategic Operations Manager

2 months ago

Darwin city centre, Northern Territory, Australia Randstad Full time
About the Role

The Branch Manager in a strata management company oversees the day-to-day operations, ensuring effective maintenance, financial management, compliance, and clear communication among owners, residents, and governing bodies.

Key Responsibilities
  • Lead a committed team to deliver exceptional customer service, focusing solely on leadership without individual portfolio management.
  • Drive branch performance by exceeding growth targets and effectively managing expenses.
  • Utilize expertise in strata functions and legislation to optimize operations and ensure compliance with Service Level Agreements (SLAs).
  • Engage with clients and colleagues to address complex portfolio challenges and enhance service delivery.
  • Foster a supportive work environment, inspire staff development, and attract top talent to build a dynamic and high-performing team.
Requirements
  • At least 5 years prior leadership experience, with at least 3 years at middle-level management, preferably in the professional services industry. E.g. Real estate, financial services, legal, insurance, etc.
  • Diploma or degree (preferred) in management or related field.
  • Excellent leadership/communication, influencing and interpersonal skills.
  • Strong working knowledge of general business operations and human resources procedures.
  • Knowledge of (or ability to learn) the role of the client, the strata manager, and how those roles interface with the requests of owners.
  • Strong knowledge of financial reports and budgets.
  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
What We Offer
  • Competitive salary range: 120-150K + Incentive
  • Permanent Job opportunity
  • Relocation Support for candidates outside of Darwin