IT Support Specialist

3 days ago


Wodonga, Victoria, Australia beBeeTechnical Full time $60,000 - $78,000
Job Overview

This role provides second-level technical support and problem resolution at a client site.

We seek an IT Support Specialist with a strong focus on customer service, excellent communication skills, and the ability to commit to regular attendance.

  • Desktop PC & Laptop Hardware installation, setup, and configuration, problem diagnosis, and resolution.
  • Support of meeting room equipment.
  • General IT troubleshooting and assistance as required on site.
  • Manage incidents, knowledge base articles, tasks, and assets within a Service Management tool to a high standard and within SLAs.
  • Maintain stock and build rooms in order.
  • Manage electronic waste.
  • Facilitate user training sessions.
  • Assist with project work.
Requirements:
  • 1-3 years of experience in supporting IT technologies including PC & Laptop Hardware support, Windows 11, Outlook, MS Teams, MS Office.
  • Bachelor's degree in an IT-related discipline.
  • Basic understanding of networking.


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