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Client Engagement Specialist

3 weeks ago

Cremorne, Australia beBeeClientEngagement Full time $75,000 - $105,000
Job Title:

A Career in Client Engagement

Description:

This is a challenging and rewarding role that requires the ability to provide high-quality support to clients, with a focus on delivering excellent customer service. The successful candidate will be responsible for providing timely and accurate payroll solutions, while also identifying and implementing process improvements.

Key Responsibilities:
  • Support clients via multiple channels, including phone, email, and live chat
  • Investigate and resolve client escalations in a timely manner
  • Provide training and education to clients on ADP Lyric HCM
  • Work collaboratively with internal teams to identify and implement process improvements
  • Maintain accurate records and reports, and provide regular updates to stakeholders
Requirements:

To be successful in this role, you will need to have:

  • Minimum 3+ years of Customer Service experience
  • Strong knowledge of payroll practices and operations
  • Comprehensive understanding of current Australian and New Zealand payroll legislation
  • Demonstrated ability to investigate issues and find solutions
  • Strong analytical and problem-solving skills
Benefits:

We offer a competitive salary and benefits package, including:

  • Ongoing training and development opportunities
  • A collaborative and supportive work environment
  • The opportunity to work with a leading provider of cloud-based human capital management solutions
About Us:

We are a global provider of cloud-based human capital management (HCM) solutions, dedicated to helping businesses achieve their goals. We believe in fostering a culture of innovation, diversity, and inclusion, and are committed to providing equal employment opportunities to all candidates.