
Customer Support Specialist
5 days ago
Are you a problem solver, a people helper or just someone looking for an exciting opportunity to join a Cryptocurrency business? Caleb & Brown is seeking a talented and dedicated Customer Support Specialist to join our dynamic team. As a Customer Support Specialist, you will play a crucial role in ensuring our clients receive exceptional support throughout their cryptocurrency trading journey. Reporting to our Product lead, and working alongside a Senior Product Specialist, you will be the founding member of our newly minter Support Team
**Responsibilities**:
- Assist clients with inquiries, troubleshooting, and problem resolution related to our trading platform and services.
- Collaborate with various teams to escalate and resolve complex issues.
- Document and track customer interactions using tools such as AirCall, Intercom, Slack, Asana, and Salesforce.
- Strive to exceed customer expectations by delivering high-quality service and building long-term relationships.
**Requirements**:
- Excellent communication skills in written and verbal English.
- Familiarity with customer support tools such as AirCall, Intercom, Slack, Asana, and Salesforce is preferred, but not mandatory (training will be provided).
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and multitask effectively.
- A positive attitude, empathy, and patience when dealing with customer inquiries.
- Flexibility to adapt to evolving business needs and schedules.
**Benefits**
- Competitive salary commensurate with experience.
- Opportunity to work with a leading Cryptocurrency brokerage and gain valuable industry experience.
- Work-from-home flexibility once competency in the role is demonstrated.
- Collaborative and inclusive work environment that values teamwork and innovation.
- Professional development opportunities to enhance your skills and knowledge.
- Regular team-building activities and social events.
-
Customer Service Specialist
1 week ago
Cremorne, Australia MT Capital Pty Ltd Full timeMT Capital Pty Ltd is a leading investment firm specializing in crypto-assets. We are looking for a highly motivated and dedicated Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a vital role in delivering exceptional service to our clients and ensuring their satisfaction. If you have a passion for finance and...
-
Customer Success Specialist
2 weeks ago
Cremorne, Australia Caleb and Brown Pty Ltd Full time**Who we are**: Caleb and Brown, headquartered in Melbourne Australia, has grown in the last nine years to become one of the leading cryptocurrency brokerage firms globally. By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world. We are seeking a motivated and...
-
Customs and Logistics Specialist
2 days ago
Cremorne, Victoria, Australia Country Road Group Full time $80,000 - $120,000 per yearWe are seeking a detail-oriented and experiencedCustoms &Logistics Specialistto oversee the end-to-end customs compliance and international shipping operations for Country Road Group.In this key role, you'll be responsible for ensuring that our global trade activities comply with all relevant import/export laws and regulations. You will also work closely...
-
Lead Client Support Specialist
2 weeks ago
Cremorne, Australia beBeePayroll Full time $78,819 - $105,492Client Engagement SpecialistWe are seeking an experienced Client Engagement Specialist to join our team. As a key member of the payroll operations department, you will provide high-quality support to clients and participate in associated activities.Key Responsibilities:Support clients via multiple channels (self-service, phone, live chat) for product,...
-
Customer Training
2 weeks ago
Cremorne, Victoria, Australia Techrep Services Full time $60,000 - $90,000 per yearABOUT THE COMPANY Sensationally located in the heart of Richmond, Machship is a cloud-based Freight Management Platform designed for business enterprises. More specifically, it provides consolidation and simplicity to the many facets that make up the task of managing, shipping, tracking, and reporting on the enormous volumes and varying profiles of freight...
-
Tech Bar Specialist
2 weeks ago
Cremorne, Australia Ventia Pty Limited Full timeTech Bar Specialist - Onsite Support **Date**:23 Feb 2025 **Location**:Cremorne, VIC, AU, 3121 **Company**:Ventia - Join one of the largest essential service providers in Australia and New Zealand. Stable ASX listed organisation with room for career development. - Permanent full-time position. This is an onsite role, 5 days a week as the role supports...
-
Client Support Specialist 6 Month Contract
6 days ago
Cremorne, Australia Caleb and Brown Pty Ltd Full timeCaleb & Brown Pty Ltd is looking for a Customer Support Specialist to join our team on a 6-month contract basis. As a vital member of our Customer Support team, you will be responsible for ensuring our clients receive the highest level of service while navigating the world of cryptocurrency. This role will require a proactive and friendly approach to...
-
Service Desk Support Specialist
4 days ago
Cremorne, Australia Reece Group Full timeService Desk Support Specialist **The Reece name is probably best known for plumbing. But we’re much more than that!!** As part of Reeetech, you’ll join a 250+ strong team that handles everything from Product Management and Engineering to Data and AI. We’ve built a world-class product and design culture. Collaborative, non-hierarchal, diverse, and...
-
Technical Support Tier 1 Specialist Ii
1 week ago
Cremorne, Australia Tesla Full time**What to Expect** This position demands high levels of interaction with customers, installers, and employees, making strong technical skills and exceptional customer service abilities essential. The Specialist will collaborate with Sales, Operations, and Service teams to enhance the owner experience for our rapidly expanding customer base. **What You'll...
-
Technical Support Tier 2 Specialist III
2 weeks ago
Cremorne, Australia Tesla Full time $104,000 - $130,878 per yearWhat to ExpectThe Technical Support Specialists provide technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering background. This position requires a high...