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Housekeeping Operations Manager

2 months ago

Melbourne, Victoria, Australia Supremehospitality Full time

About Us:

Supreme Hospitality Services is a leading provider of high-quality housekeeping services to the hospitality industry. As a trusted partner for the Accor Group, we pride ourselves on our commitment to excellence and customer satisfaction.

**Job Summary:**

We are seeking a highly motivated and experienced Operations Manager to oversee the daily operations of our housekeeping services. The successful candidate will be responsible for ensuring exceptional service delivery, maintaining strong client relationships, and driving operational efficiency.

**Key Responsibilities:**

• Manage and supervise housekeeping staff across multiple sites to ensure seamless service delivery.

• Develop and implement operational strategies to improve efficiency, service quality, and customer satisfaction.

• Monitor and control budgets and financial performance to ensure optimal resource allocation.

• Conduct regular site inspections and audits to maintain high standards of cleanliness and service quality.

• Liaise with clients to understand their needs and address any issues promptly, ensuring exceptional customer satisfaction.

• Provide training and development opportunities for staff to enhance their skills and knowledge.

• Maintain a safe and healthy work environment, adhering to all relevant health and safety regulations.

**Requirements:**

• Minimum of 5 years of experience in a managerial role within the hospitality industry.

• Strong leadership and team management skills, with the ability to motivate and inspire staff.

• Excellent communication and interpersonal abilities, with a focus on building strong relationships with clients and staff.

• Ability to work under pressure and handle multiple tasks simultaneously, with a high level of organizational skills.

• Proficiency in MS Office and other relevant software, with a willingness to learn new systems and technologies.

**What We Offer:**

• Competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent.

• Opportunities for career development and growth, with a focus on promoting from within.

• A supportive and inclusive work environment, with a strong emphasis on teamwork and collaboration.