Spare Parts Coordinator

4 days ago

Townsville, Queensland, Australia beBeeInventory Full time $60,000 - $80,000
Job Title: Spare Parts Coordinator

As a Spare Parts Coordinator, you will play a vital role in ensuring the smooth operation of our warehouse and customer service teams. Your primary responsibility will be to manage and maintain an accurate inventory of spare parts, while also providing exceptional customer service.

Key Responsibilities:
  • Act as the first point of contact for customers, addressing their needs and issues promptly
  • Manage and maintain accurate inventory records of spare parts
  • Process and receive orders and quotes in a timely manner
  • Provide expert advice on spare part suitability and assist customers in finding the best solution for their needs
  • Carry out daily tasks including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork, and handling transactions
  • Organize and manage daily freight delivery
  • Work closely with office and service departments to ensure seamless communication and collaboration
Requirements:
  • Parts interpretation experience in an automotive or similar industry
  • Excellent customer service and communication skills
  • Engine knowledge is an advantage
  • Ability to learn new software and processes
  • High attention to detail with the ability to prioritize and troubleshoot complex tasks
  • Forklift ticket would be highly desirable
  • Valid car driver's license is required
Benefits:
  • Competitive hourly rate
  • Overtime as required – penalty rates paid for all work above 38 hours
  • All safety equipment/PPE provided
Critical Competencies:
  • Values differences - recognizing the value that different perspectives and cultures bring to an organization
  • Optimizes work processes - knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
  • Warehouse Inventory Control - managing physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations
  • Customer Support - demonstrating proactive customer support interactions at each phase of the order life cycle to ensure customer satisfaction
  • Order Life Cycle Systems - demonstrating the steps within each system screen to process customer orders, order modifications, and respond to customer queries to ensure accurate and timely order processing and query resolution

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