Service Delivery Manager

1 month ago

Sydney, New South Wales, Australia Centorrino Technologies Full time
{"title": "Service Delivery Manager", "description": "Join Our Team at Centorrino Technologies

We're on the hunt for a Service Delivery Manager to join our team at Centorrino Technologies. As a key member of our team, you'll be responsible for building and maintaining strong relationships with our customers, both remotely and in-person through recurring engagements.

Key Responsibilities:

  • Collaborate with technical and client-facing teams to achieve successful outcomes for our customers.
  • Review, assess, and present service delivery reporting to ensure key SLAs and deliverables are met.
  • Serve as an escalation and contact point for our customers, removing roadblocks and addressing technical and non-technical queries in a prompt manner.
  • Champion the outcome of issues and tasks through your knowledge and application of core ITIL principles and guidelines.

What You'll Bring:

  • A passion for providing exceptional customer service, demonstrated through your ability to show empathy and understanding from all perspectives.
  • Experience as an Account Manager, Junior Account Manager, Service Delivery Manager, IT Manager, or relevant role.
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organisation, including executive and C-level.
  • Excellent listening, negotiation, and presentation abilities.
  • Strong technical understanding, or the ability to learn technological products and services very quickly.
  • Understanding technical issues and technical jargon and be able to communicate back in layman's terms for the customer to understand.

Why You'll Love Working Here:

  • Hybrid working with team anchor days to support collaboration.
  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety, and diverse backgrounds.

", "lang_code": "en"}

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