Team Lead

3 weeks ago


Double Bay, New South Wales, Australia Keegan Adams Full time
About the Role

We are seeking a highly skilled and experienced Team Lead to join our team at Keegan Adams. As a key member of our leadership team, you will be responsible for driving business growth and overseeing a team that handles customer queries, sales, and customer operations across all products.

Key Responsibilities
  • Develop and enhance service relationships with current and prospective customers
  • Provide inbound and outbound customer support in pre-sales, onboarding, settlement, and servicing, as well as mentor the team on best practice and up-skill them
  • Support applications through the sales funnel, understanding customers' needs and providing solutions
  • Educate customers on the product(s) and deliver the best customer outcomes
  • Problem-solving and complaints handling, working with the wider team to manifest excellent solutions for customers
About You
  • Sound knowledge of the lending and mortgages industry
  • At least 4 years of experience in the mortgage industry
  • Team leadership qualities, even if not in a formal leadership role previously
  • A true passion for people and relationships, with outstanding communication skills
  • University degree in finance, economics, or business management
What We Offer
  • Be mentored by a high-performing team and be a crucial part of everyday operations
  • Up-skill in Operations, Product, Compliance, and/or Marketing
  • Culture that values progression and professional development
  • Competitive remuneration

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