
Network Development Specialist
3 days ago
Job Opportunity:
We are seeking a dedicated professional to support the Network Service Manager in managing our repair network. This role plays a crucial part in achieving cost-to-serve targets and ensuring our repairers meet their service level agreements.
Key Responsibilities:
- Assist with the coordination and onboarding of new repairers.
- Act as a support contact for repairers' inquiries.
- Maintain accurate records of repairer contracts and documentation.
- Identify opportunities and gaps in the repair network.
- Support strategic planning to optimise network coverage and efficiency.
- Conduct regular quality checks, reviews, and prepare performance reports.
- Implement feedback and improvement plans for repair agents.
- Handle repair-related enquiries and escalations.
- Ensure timely resolution of customer issues.
- Provide data to the contracts team for contract management.
- Ensure compliance with legal and regulatory requirements.
- Organise meetings with key OEMs and high-volume repairers.
- Support audits of repair centers.
- Maintain records of repairers' public liability insurance and qualifications.
- Review and approve invoices from repair agents.
Requirements:
- Minimum 2 years of experience in a customer support or administrative role.
- Experience in a fast-paced environment with ability to manage multiple tasks.
- Strong organisational and time-management skills.
- Excellent communication skills.
- Proficiency in Microsoft Office Suite.
Our Core Values:
- Customer Focus: treat every customer with respect.
- Innovation: strive for continuous improvement.
- Entrepreneurship: use resources efficiently.
- Impact: be passionate about your work.
- People First: hire talented individuals.
- Integrity: be honest and humble.
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