Network Development Specialist

6 days ago

Melbourne, Victoria, Australia beBeeNetwork Full time $90,000 - $120,000

Job Opportunity:

We are seeking a dedicated professional to support the Network Service Manager in managing our repair network. This role plays a crucial part in achieving cost-to-serve targets and ensuring our repairers meet their service level agreements.

Key Responsibilities:

  • Assist with the coordination and onboarding of new repairers.
  • Act as a support contact for repairers' inquiries.
  • Maintain accurate records of repairer contracts and documentation.
  • Identify opportunities and gaps in the repair network.
  • Support strategic planning to optimise network coverage and efficiency.
  • Conduct regular quality checks, reviews, and prepare performance reports.
  • Implement feedback and improvement plans for repair agents.
  • Handle repair-related enquiries and escalations.
  • Ensure timely resolution of customer issues.
  • Provide data to the contracts team for contract management.
  • Ensure compliance with legal and regulatory requirements.
  • Organise meetings with key OEMs and high-volume repairers.
  • Support audits of repair centers.
  • Maintain records of repairers' public liability insurance and qualifications.
  • Review and approve invoices from repair agents.

Requirements:

  • Minimum 2 years of experience in a customer support or administrative role.
  • Experience in a fast-paced environment with ability to manage multiple tasks.
  • Strong organisational and time-management skills.
  • Excellent communication skills.
  • Proficiency in Microsoft Office Suite.

Our Core Values:

  • Customer Focus: treat every customer with respect.
  • Innovation: strive for continuous improvement.
  • Entrepreneurship: use resources efficiently.
  • Impact: be passionate about your work.
  • People First: hire talented individuals.
  • Integrity: be honest and humble.

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