Sydney Client Service Support Position

5 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $75,000

Delivering exceptional service is at the forefront of this dynamic, client-focused role.


About the Opportunity

This esteemed organisation seeks a driven and detail-oriented Client Services Executive to join its team in Sydney. The ideal candidate will bring a strong sense of customer care, excellent communication skills, and a passion for supporting clients across both administrative and face-to-face service.


The Role
  • Acting as the first point of contact for clients, the role involves managing incoming enquiries, processing orders, coordinating dispatch, and maintaining accurate internal records.
  • Working closely with production, stock control and operations teams, this position is ideal for someone who thrives in a fast-paced environment where precision, professionalism, and strong relationships are key.

Key Responsibilities
  1. Respond to customer enquiries via phone, email and in person with professionalism and empathy.
  2. Process customer orders including quotations, invoicing, payments, dispatch and follow-up.
  3. Accurately manage CRM and order systems, ensuring all customer information is recorded and up to date.
  4. Quality check products prior to dispatch to ensure the highest standards are maintained.
  5. Assist with showroom coordination, stocktakes and general front-of-house duties.
  6. Collaborate with internal teams across inventory, production and operations.
  7. Support administrative duties including scanning, mail, filing and visitor coordination.

Requirements
  • Minimum 2 years' experience in a customer service, retail, sales support or receptionist role.
  • Strong written and verbal communication skills with a clear, friendly phone manner.
  • Excellent attention to detail and ability to follow structured processes.
  • Proficient computer skills and the ability to learn internal systems (experience with CRM or ERP systems preferred).
  • Ability to multitask and remain composed during busy periods.
  • A proactive, positive and team-oriented attitude.

Becoming Part of Our Team

This role would suit someone from a retail, showroom, or luxury product background who enjoys working behind the scenes to deliver exceptional service. Strong organisational skills, accuracy, and the ability to handle both face-to-face and phone-based enquiries with care and professionalism are essential.


Join Our Supportive Team

This is a unique opportunity to grow within a stable, supportive team and be part of an organisation that values precision, service, and long-term client relationships.

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