Sydney-based Client Support Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $70,000 - $130,000
Client Support Specialist

As a Client Support Specialist, you will be the frontline support within the User Operations team, reporting to the APAC region User Operations Manager. Based in our Sydney office, you'll work a hybrid schedule (3 days in office, 2 days remote) during business hours to support our 24/7 global operations.

This is an exciting opportunity to be part of our founding Sydney team, helping establish our local office culture.

Job Description:
  • Serve as the first point of contact for client inquiries, delivering empathetic and efficient resolutions.
  • Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness.
  • Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed.
  • Maintain a deep understanding of our products and services to provide knowledgeable support.

Our clients expect prompt and professional service from us, and it's your responsibility to ensure that we meet their expectations.

Required Skills and Qualifications:
  • Proven experience in a client/customer support role, ideally for a technical SaaS product or B2B technology company providing premium support to large and mid-market clients.
  • Exceptional empathy and a genuine desire to help and connect with clients.
  • Strong problem-solving skills, with the ability to think creatively and resolve complex issues.
  • Excellent organizational skills, capable of managing multiple tasks and priorities effectively.
Benefits:
  • Be part of building something special as a founding member of our Sydney team
  • Structured hybrid working arrangement: 3 days in our Sydney office, 2 days working from home

Join our dynamic and fast-paced environment where you'll have opportunities to grow professionally and personally.

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