Digital Services Coordinator

4 weeks ago


Sydney, New South Wales, Australia Legal Aid NSW Full time

We are seeking a highly organized and skilled Digital Services Coordinator to join our team at the Australian Technology Park within the Information Technology Directorate for NSW Department of Education.

The ideal candidate will have proven experience in managing Business as Usual (BAU) support teams in IT or related digital industries, with a strong understanding of web and mobile accessibility standards.

As a key member of our team, you will be responsible for jointly managing the onboarding of new web sites alongside various project teams and managing post-implementation processes and associated support tasks.

In addition, you will take service ownership of our content management platform, transition new processes into the support team, and measure the customer satisfaction of the support team's performance.

This is an exciting opportunity to work in a dynamic environment and contribute to the delivery of high-quality public education services to two-thirds of the NSW student population.

The successful candidate will have excellent interpersonal skills, strong communication and collaboration skills, and the ability to work autonomously and as part of a team.

You will also be required to have 1-2 years' experience in managing a support team on a large-scale enterprise-wide application, with knowledge of and commitment to implementing the Department's and upholding the principles of equality, diversity, and inclusion.

We offer a competitive salary ranging from $116,211 to $128,061 plus super & annual leave loading, flexible working arrangements, including hybrid/work from home arrangements, and advancement and mobility across the Department to support your career growth.



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