Project Ambassador

1 week ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $60,000 - $75,000

**Opportunity Overview:**

A exciting chance has emerged to work with a leading technology provider in Australia.

**Job Role Summary:**

You will be working as part of a team, delivering exceptional customer service to existing clients. You will collaborate with field technicians, scheduling their workflow and interacting closely with customers. Workflow schedules will be prioritized to minimize risks, and you will have opportunities to enhance the overall customer experience.

**Key Responsibilities:**

  • Prioritize and manage incoming work according to operational business rules and assigned Service Level Agreement (SLA).
  • Coordinate workflow scheduling and provide excellent customer service through written and verbal communication channels.
  • Maintain strong stakeholder relationships, meet targets in a demanding environment, and support project managers in identifying opportunities for process and business improvement.

**Essential Skills and Qualifications:**

Strong customer service experience is essential, particularly in telecommunications. Familiarity with rostering or scheduling is desirable, as is technical aptitude and the ability to adapt quickly to new systems.

**About This Opportunity:**

This role offers a fantastic opportunity to work with a dynamic team, providing exceptional customer service and contributing to business growth.

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