Senior Administrative Operations Lead
3 days ago
Job Title: Operations Manager
About the RoleThe role of Operations Manager is a key position within our organization. It involves overseeing the administration teams and coordinating rosters to provide an efficient service.
- Oversee the reception and administration teams, managing diverse caregivers across various non-clinical areas.
- Monitor the provision of exceptional customer service to patients, fellow caregivers, and visitors.
- Ensure appropriate training is provided to caregivers for effective support during periods of leave and absences.
- Liaise with other managers to deliver administrative services effectively.
- Collaborate with the Shared HIS Centre to ensure accurate health records are scanned with required information.
- Review and monitor administrative systems, processes, and procedures.
Our ideal candidate will bring at least five years' experience in senior health service operations or administrative roles, along with proven success in managing front-line health service teams.
Key ResponsibilitiesThis role entails:
- Managing productivity and staffing levels across administrative areas.
- Providing data collection management, including clinical indicator management and reporting.
Above all, patient care will be at the core of everything you do, committing to and supporting our Mission and Values.
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