Operational Excellence Coordinator

2 weeks ago

Cleveland, Queensland, Australia beBeeOperationsManager Full time $84,400 - $134,400

Job Title: Operations Manager

We are seeking a highly skilled and experienced Operations Manager to assist in managing the smooth and timely process of loan files. The ideal candidate will have strong organizational and communication skills, with the ability to work closely with branch teams to ensure timely delivery of disclosures and provide continuous support as needed.

Job Responsibilities:

  • Monitor estimated closing dates in Encompass and other reporting platforms and work with the branch to manage accordingly.
  • Facilitate pipeline management meetings as needed.
  • Understand assigned branch needs and develop and execute plans to address them.
  • Work closely with branch processing to ensure tasks are completed and files are submitted to underwriting accurately.
  • Assist with processing needs as applicable, including supplying new processors with augmented training and support.
  • Support branch operations and management by assisting with prioritization and workflow structure.
  • Maintain reporting to monitor initial CDs to ensure appropriate timing requirements are met.
  • Ensure each file complies with all corporate and regulatory policies and procedures.
  • Manage projects for deployment of new systems and procedures.
  • Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.
  • Develop and maintain effective organization through the selection, training, compensation, motivation, and review of branch employees.
  • Monitor daily, weekly, and monthly production and compliance reports.
  • Collaborate with peers, subject matter experts, and all levels of management across the organization.

Qualifications And Skills:

  • Bachelor's degree and/or equivalent combination of education/experience.
  • Minimum of 3 years' loan processing experience.
  • Experience with mortgage lending functions, TRID rules and regulations, REPSA, and disclosures.
  • Experience and working knowledge of Encompass loan origination software and pipeline management, preferred.
  • Knowledge of processing, closing and funding loans in accordance with investors and agency guidelines including federal and state required practices.
  • Knowledge of FNMA, FHLMC, FHA, VA loan programs.
  • Excellent organization, prioritization, and time management skills.
  • Excellent communication and customer service skills.
  • Excellent analytical skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

Our company offers a robust benefit package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Our company strives to provide employees with equal employment opportunity in hiring, development, and advancement for all qualified persons without regard to race, color, religion, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, protected veteran status, citizenship status, sex, sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status, protected characteristics, or any other characteristic protected by law.

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