Regional IT Service Manager

3 weeks ago

Melbourne, Victoria, Australia Michael Page Full time

Job Title: Regional IT Service Manager

About the Role:

We are seeking a highly skilled Regional IT Service Manager to oversee the efficient delivery of IT services in line with SLA commitments, ensuring high levels of client satisfaction and cost efficiency.

Key Responsibilities:

  • Oversee the efficient delivery of IT services in line with SLA commitments, ensuring high levels of client satisfaction and cost efficiency
  • Prioritise and manage the resolution of critical incidents as the key point of contact, monitor L1 Service performance and address any escalated problems
  • Manage external onsite support for IT asset management and ensure the execution of ITS maintenance activities across the region
  • Oversee updates for End User Device enrolment using SSCM, Active Directory management, and ensure the health of IT infrastructure (e.g., CISCO devices, VMware, etc)
  • Participate in procurement activities with third-party vendors and contribute to IT asset purchasing, maintenance planning and other ad-hoc projects at the request of the leadership
  • Take ownership of process improvement initiatives, including scheduling regular reviews sessions to assist with identifying new opportunities and developing implementation plans to achieve these goals

Requirements:

  • Bachelor's degree in IT, compute science or related field
  • Minimum 10 years of relevant experience in a similar role, with a background in IT including incident management, vendor management and service performance monitoring
  • In-depth knowledge of ITIL practices, with a solid understanding of incident management, escalation procedures, and service delivery disciplines such as Help Desk support, Desktop Support, Network & Server Maintenance
  • Hands-on experience with Windows OS, SSCM, Active Directory, CISCO devices, and VMware
  • Exposure to troubleshooting communications infrastructure and configuring network devices
  • Excellent communication, interpersonal and presentation skills with a demonstrable track record of relationship building with key internal and external stakeholders at all levels

What We Offer:

  • Attractive, tax-free salary
  • Exposure to key stakeholders and senior leadership

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