Regional IT Service Delivery Manager

1 month ago

Melbourne, Victoria, Australia Saputo Full time
About the Role

Saputo is seeking a highly skilled and experienced Regional IT Service Delivery Manager to join our team. As a key member of our IT organization, you will be responsible for managing and delivering IT infrastructure and services for our division.

Key Responsibilities
  • Define regional service requirements in partnership with IT Business partners and the division(s)
  • Understand business process and priorities
  • Participate in regional project and budget review process
  • Ensure successful delivery of global infrastructure service within agreed service levels
  • Monitor and manage services against defined KPIs and SLAs
  • Communicate to users in the region
  • Contribute to global service management processes and capability
  • Assist in SLA negotiation efforts with Business Unit(s)
  • Manage IT procurement in the region
  • Facilitate major incident process in the region
  • Act as primary point of contact in the region on all Global Infrastructure activities
  • Participate in projects testing and validation steps required to ensure smooth implementation of technology and services in their region
  • Provide regional input to global infrastructure roadmap, standards, methodologies, tools, etc.
Requirements
  • Bachelor's degree in business, computer science, engineering, or information technology
  • 7+ years of relevant experience in IT service management, infrastructure operations management, and/or IT project management
  • 3+ years of experience working in IT service and operations
  • 3+ years of experience working hands-on in an infrastructure domain
  • Strong leadership, change management, influence, and collaboration skills
  • Proven success supporting infrastructure for a company or business unit
  • Experience in CPG/manufacturing IT environment and with Operational Technology
  • Experience with infrastructure integration in the context of Merger and Acquisition
  • Strong written and oral communication skills at all levels of an organization
  • Adept at building relationships with internal teams and external partners
  • Strong ability to operate in a complex, fast-paced project environment with interdependencies spanning multiple work-streams, teams, business divisions, geographies, time zones, and languages
  • ITIL/ITSM certification would be a nice asset to have
About Saputo

Saputo is a leading dairy processor in Australia, producing, marketing, and distributing a variety of products, with a portfolio of well-loved brands such as Devondale, Liddells, CHEER, Mersey Valley, and Tasmanian Heritage.

Our people bring these popular brands to life, while servicing our farming communities and through our AG Warehouse network.

Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success.

You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.

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